Is Post & Packaging included in the price?
Yes. When joining, by selecting your delivery destination the pricing will reflect your region, including Post & Packaging.
When is payment debited from my account?
Every month, approximately one week before delivery, we debit your monthly payment from your account.
What is Rough Trade Club?
Our new monthly subscription service. As a member, at the start of every month, you’ll be delivered our Album of the Month (CD or LP). Other membership benefits include Member-only events, Priority Pre-ordering on exciting new limited edition releases, etc.
Can I cancel my monthly membership at any time, without penalty?
Yes, you can cancel your membership at any time via the account section on ventnorexchange.co.uk.
Can I exchange an album if I really don’t like it?
We hope everyone gives each recommended album a chance to become liked, as favourites often start as the hardest to appreciate. However, if you receive an album as part of your subscription that you either don’t like, or have already got, you can return it to us (FAO: Subscription Returns, Rough Trade East, 91 Brick Lane, London, E1 6QL) and exchange it for another of the top ten album of the month, which can be found in your copy of the monthly booklet. Please make sure you include a short note with your name, reason for return and which album you’d like to receive in exchange. We will send your replacement album out as soon as we receive your returned item. Please note that albums can only be exchanged, we cannot provide refunds online or instore.
What countries is membership available in?
Currently membership is UK-only, Rest of World is coming soon.